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The Reliability of Managed Services Providers: A Data-Driven Perspective

by Blog

MSP’s have emerged as a reliable solution for businesses seeking robust, flexible, and cost-effective IT support.

The increasing adoption of MSPs can be attributed to their proven reliability, but what does the data say? Let’s delve into some pertinent statistics and facts to understand why MSPs are a preferable option for businesses.

High Satisfaction Rates

According to a recent survey by Clutch, a leading B2B ratings and reviews platform, 59% of businesses use an IT service provider, and 61% of those are fully satisfied with their MSP’s services. This high satisfaction rate indicates the reliability and efficiency of MSPs in providing IT support that meets or even exceeds the expectations of businesses.

Managed Services: A Growing Market

The managed services market is anticipated to grow from USD 223 billion in 2020 to USD 329 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period, according to a report from MarketsandMarkets. This projected growth is a testament to the increasing trust businesses place in the reliability of MSPs.

Reduction in Downtime

A survey conducted by the IT Industry Council found that companies using MSPs experienced a 64% reduction in downtime. Downtime can be massively disruptive and costly for businesses. The fact that MSPs can significantly reduce these occurrences underlines their dependability.

Enhanced Security

Business owners know that cyber threats are increasingly prevalent and sophisticated, and security is a paramount concern for all businesses. A study by the Ponemon Institute found that businesses that partnered with an MSP improved their odds of detecting and responding to a cyber breach by 53%, underscoring the reliability of MSPs in managing data security.
In conclusion, the reliability of Managed Services Providers is well-documented and backed by data. Through high satisfaction rates, a growing market, reduced downtime, and enhanced security, MSPs prove to be a reliable and beneficial option for businesses of all sizes. Their ability to manage complex IT tasks allows businesses to focus on their core operations, fostering growth and innovation.

If you are not already working with a Managed Services Provider like DelVal Technology Solutions, we would be happy to provide a complimentary evaluation of your IT Environment and provide you with our recommendations.

Schedule an assessment today.

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